Business Manager
Richard Lindsay & Associates

Salary: $90,000 commensurate with experience

Richard Lindsay & Associates is a well-established optometry practice known for its contact lens specialty and complex case management. We have built a reputation for exceptional patient care, a collaborative workplace, and leadership in contact lens education and training.

We are seeking an experienced Business Manager to lead our people, finance, and operational functions within a supportive, close knit team.

About the role
This is a hands on leadership role responsible for the smooth day to day running of the practice, with a strong focus on HR, financial administration, and business support. Working closely with the business owner, you will play a key role in supporting both the team and the wider operation.

Key responsibilities
HR and people management

• Oversee payroll, superannuation, and tax compliance
• Provide leadership, guidance, and support to the team
• Support recruitment, onboarding, performance conversations, and staff development

Financial administration

• Manage bookkeeping, budgeting, and financial reporting
• Ensure accurate, compliant financial processes and records
• Liaise with external accountants and providers as needed

Operational and practice support

• Support general practice administration and front of house operations when needed
• Liaise with external suppliers and service providers
• Troubleshoot IT issues and drive efficiency improvements across the clinic

About you
You are an experienced Practice Manager or Retail Manager with a proven track record leading teams in a busy environment. You balance commercial performance with an excellent client experience, and you enjoy setting standards, developing people, and creating smooth systems.

You will bring
Leadership and team development

• Proven ability to lead, mentor, and support teams
• A calm, inclusive leadership style that lifts service standards

Commercial and operational capability

• Experience improving workflows, performance, and sustainable growth
• Confidence contributing to marketing and strategic initiatives where needed
• Practical, solutions focused approach to daily operations

HR and finance experience

• Demonstrated experience with payroll, superannuation, tax compliance, and administration
• Confidence owning HR processes and financial oversight

Client experience and reputation

• Commitment to a high touch, personalised patient experience
• Understanding of how to maintain service excellence in a fast paced environment

Additional attributes

• Experience in medical, health, or allied health is helpful but not essential
• Excellent communication, problem solving, and customer service skills

If you're looking for a fulfilling role in a welcoming practice where you can make a real impact, we’d love to hear from you! Apply now by submitting your resume and cover letter.