Optical Assistant / Dispenser

Custom Eyecare – Newcastle NSW

At Custom Eyecare, you’ll be part of a genuinely full-scope independent practice where no two days look alike. From advanced clinical testing and specialty contact lenses to personalised eyewear styling and long-term patient care, this is a role that offers far more than just front desk administration or retail dispensing.

Located in the heart of vibrant Darby Street, our family-owned practice has cared for the Newcastle and Hunter community for more than 25 years, building a reputation for thoughtful, personalised care and strong patient relationships.

We’re looking for someone who enjoys working with people, loves learning, and wants to be part of a supportive team where they can develop real clinical and optical skills. Optical experience is highly regarded, but for the right person,

training can absolutely be provided.

For the right applicant, this opportunity can be either full-time or part-time. Days are flexible, however availability on Thursdays and some Saturdays would be preferred, with Saturday hours being 9:00am–1:00pm only.

About the Role

This is a diverse and hands-on role within a full-scope optometry practice, offering exposure to a broad and varied clinical caseload.

Your day may include:

• Assisting optometrists with patient consultations
• Taking patient histories and discussing symptoms
• Performing clinical testing including OCT scans, retinal photography, corneal topography, visual fields, tonometry and more
• Assisting with contact lens fittings and education across soft, rigid, hybrid and scleral lenses
• Helping patients select frames and lenses suited to their lifestyle and needs
• Dispensing, fitting and adjusting spectacles
• Supporting patient flow and ensuring an outstanding patient experience from start to finish

No two days are the same, and training will be provided for the right person.

What We’re Looking For

We’re looking for someone who enjoys working with people and takes pride in creating a positive patient experience.

You’ll thrive in this role if you are:

• A confident communicator who can build rapport with both adults and children
• Organised and able to manage a busy and varied day
• Positive, proactive and eager to learn new skills
• Comfortable working across both clinical and patient-facing tasks
• Interested in healthcare, eyewear and technology
• A supportive team player who enjoys contributing to a close-knit practice environment

Optical industry experience is highly regarded.

Why Join Custom Eyecare?

• Supportive, close-knit and family-oriented team
• Full-scope optometry with interesting and varied clinical work
• Strong focus on quality patient care and long-term relationships
• Opportunity to learn specialised clinical and optical skills
• Flexible roster arrangements
• Beautiful Darby Street location in the heart of Newcastle

Learn more at Custom Eyecare https://customeyecare.com.au/